For some time now we, as a company have been thinking of ways to reward our customers for ordering from us. Some companies give away free gifts, discounted gym memberships or vouchers in exchange for new account referrals, but we felt that these were all token gestures that didn't really hold any useful value to customers and even if they did, it was short lived.
We wanted to devise a reward scheme that was simple for customers to get involved in and offered beneficial rewards that customers could truly see the value of. 3D Group Rewards was born, read on to find out more!
3D Group Rewards
3D Group has been exclusively providing auto locksmith parts
and tools to trade for over 8 years. As a company we are eternally grateful to
our customers for making us their choice of wholesaler and wanted to reward
every one of our customers for their loyalty.
July 18th 2015 saw the launch of 3D Group Rewards.
This reward scheme has been designed to offer our customers a valuable reward
that is worth receiving and not just a token gesture. Customers will earn
points automatically on every order over £100* that they place with 3D Group. The
number of points earned is depicted by the value of each order and can be as
much as 3 points for every £1 spent. Customers will bank their points in their
online rewards account, with no limit to how many points they can bank and no
expiry on when these points have to be redeemed.
Points hold a value of £0.01p
discount off a future order with 3D Group and can be redeemed as and when the
customer chooses. Points can be redeemed against almost every product on the
3D group website which means that customers can use them to treat themselves to
that luxury tool they’ve always wanted, or save them up throughout the year and
purchase that top of the range machine they’ve coveted. Alternatively they can
redeem their discounts on their usual order every month to simply reduce their
costs.
In addition, 3D Group will hold special reward events at
various times throughout the year when the number of points earned on purchases
is increased or even the discount value of the customers’ banked points is
doubled! Keep your eyes peeled on 3dgroupuk.com for these special events!
To celebrate the launch of 3D Group Rewards, 3D Group has
secretly been crediting all existing customers’ reward accounts with points
since Monday 13th July. If you’ve placed an order on or after the 13th
July simply log in to your 3D Group account now to see how many points you've already got banked and to
discover how much discount is already available to you.
Code Service
We also launched our new online code service a month or so ago
and we are delighted with its success so far! Initial user figures are better
than we had ever hoped for, proving that the convenience of an online service
is useful to today’s auto locksmith. If you haven’t yet tried it, you can visit
www.3dgroupuk.com/codes and test the service for yourself. We credited every account with 5 free
tokens when we launched the service so if you haven’t used them already you can
try it for free!
Website development
I appreciate that it’s been a while since I mentioned the
new 3D Group website that’s in development so I thought I better give you an
update. The new website will
be a complete re-fresh of our existing website.
As 3D Group’s web developer I
have been working non-stop to develop the functionality of the new site. It
will be easier to navigate, easier to manage your trade account online and
feature a superb search function. We are also completely modernising the way
that the website works and communicates with our warehouse and dispatch systems
in order to further improve the level of customer service that we can offer
you.
Unfortunately this does take time,
so in order to speed up the process so that you can benefit from the
developments sooner we have contracted a graphic designer to assist in the project,
ensuring that the new website has a brand new modern and fresh look as well as
being functional.
New Building
Our rate of expansion never ceases to amaze me. In the last
few years as a business we have grown at an exponential rate. As I mentioned at
the start of the year, we are quickly running out of space in our warehouse for
new products! The building next door was purchased just after Christmas and
since then we have been liaising with the architect to develop and plan how we
will combine the two buildings. It will be quite a project but we are so
excited for the final result.
The new building will allow for a huge expansion
of the warehouse space, along with extra offices and a dedicated workshop for
our retail auto locksmith brand. A purpose built training centre will also be
included in the new plans so that Martyn can expand his training packages. The demolition of the current internal structure
of the new building will begin in the next couple of weeks and fingers crossed
the development will run smoothly and to plan, with minimal impact on the
operation of our current premises.
Staff
There has been a few staff changes at head office in the last couple of months.
Rachel our new warehouse assistant has settled in well and is holding her own
with the lad’s banter! (An important personality trait I feel!) We have
welcomed Louise to our sales office so you may have spoken to her on the phone
already.
Martyn has performed many roles since he first started with
3D Group way back when he was a teenager! For many years he has worked as an
auto locksmith for our retail brand as well as providing the technical support
and training for the wholesale side of the business. If you have ever completed
any training with 3D Group it is highly likely that Martyn was your trainer.
Unfortunately several weeks ago Martyn had to undergo surgery on short notice
and this has meant that he has been unable to return to work for several months
whilst he recovers fully. We are pleased to tell you that the surgery was
successful and Martyn is on the mend, we really do wish him a speedy and
successful recovery. The office just isn’t the same without his huge
personality and sense of humour!
We look forward to seeing him back in the office once he is fully healed and ready. The exciting news is that when he does return Martyn will be taking on more of an office based role and will be able to provide faster technical support. He will also be heavily involved with product research and development alongside developing his own training courses and packages once the new facility is complete.
Blog Posts
Our last blog post ‘Free Ways To Promote Your Auto Locksmith Business & Increase Enquiries’, written by Rebecca to help auto locksmiths better promote their services with next to no expenditure has proven incredibly popular! I’m almost a little offended! Ha!
Rebecca’s blog post broke our records for the highest number of views of all the posts we’ve published on this blog. I’m hoping that those who have read it have found it useful. Perhaps coincidentally we have noticed an increase in the number of auto locksmiths active on twitter which is great! Please get in touch and tell us what you thought of the post and tell us of any results you’ve seen by implementing any of Rebecca’s suggestions.
Fans of Rebecca’s post will be pleased to hear that she will be putting pen to paper again very soon. Following on from telling you how to increase your enquiries, Rebecca will explain some of the best ways to then convert those enquiries into booked jobs in her next blog post. If there are any topics that you would like to see covered in future blogs, please get in touch!
Dean
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